What type of Support is offered for Premium Services?

Last Updated: Mar 05, 2018 12:28PM PST
For Premium Accounts, G1 supports Major Service Issues, Marketplace Issues, and General Issues across all of our titles.

Issue Types
  • Major Service
  • A major service issue is one that affects a large group of players and G1 deems to be “game-breaking.” In the event such an issue arises, we will notify the player base of the issue via the game’s website. At that time, we would also request that affected players submit tickets to be resolved by customer support.
  • Marketplace Issues
  • A Marketplace issue is one that involves an issue with making a purchase, services and items being purchased but not received, or concerns with a previous purchase.
  • General Issues
  • A general issue is one that does not fall under any of the above categories, including issues with accounts, and name changes.
Language Support
  • English Language Support
  • This support privilege provides for full web-based customer support in the English Language for APB, Fallen Earth, and GamersFirst.


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