I purchased a Premium or an item, but didn’t get it. What should I do?
Please submit a payments support request regarding this issue and include as much of the following information as possible:
- Your payment provider.
- The transaction date.
- The transaction amount.
- The name of the Premium or Item you purchased.
- Your transaction/order/Shopping Cart/customer reference ID.
- The name of the account you made this purchase for.
Our support department will be glad to assist you.